100% money back guaranteed. We strive to make sure we deliver quality services, here is our refund policy in case we failed to deliver to your expectations.
Our Refund policy
We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 30 day risk free money back guarantee. If you are not satisfied with the service for any reason you can request a refund within 30 days of making a purchase.
If a request is submitted for cancellation within the first 30 days, a full refund will be issued. Customers who request a refund on a prepaid account after 30 days will be re-billed at the regular price as opposed to any discounted price from the use of a coupon. Only the difference between the prepaid amount and the re-billed regular price will be refunded. Refunds are not offered for partial months of service.
All refunds are processed in South African rand (ZAR) via the original payment method. Payments made through PayFast are refunded to the card or account used to pay, and payments made by EFT or bank transfer are refunded by EFT to a South African bank account you nominate. Please allow a few business days for the refunded amount to reflect.
Accounts that are terminated due to Terms of Service violations are not eligible for a refund. Service credits have no cash value.
Domain registrations, setup fees and migration fees are not refundable. SSL certificates have a 7-day refund window from time of purchase.
For free domain registration promotions (.co.za, .com, .net and .org), the retail price of the domain will be deducted from the refund amount upon cancellation. You will retain ownership of the domain.
Contacting us
If you have any questions about this Policy, please contact us.
This document was last updated on August 18, 2026