0
  Client Area

Frequently Asked Questions

Shared Hosting FAQs

What is Shared Web hosting?

In Shared Web Hosting, multiple clients are hosted on a single server, that means the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Can I host multiple Web sites within one Shared Hosting plan?

Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Is Email hosting included in my package?

Yes, all our Hosting packages come with professional Email Hosting with a custom domain like yourdomain.com.

Can I upgrade to a higher plan?

Yes, you can easily upgrade to one of our higher shared hosting plans at any time.

Can I divide my Shared Hosting package and resell it?

While a Shared Hosting package cannot be used for reseller hosting, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans

Do you offer SSH access to Shared Hosting Plans

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel – cPanel. cPanel will give you access to your website’s files and allow you to create FTP, Email and Database account directly from cPanel.

Contact Support for More...

Should you have any more questions about our shared hosting plans, please do not hesitate to contact our support team

General Web Hosting FAQs

Does Three Pixels Web Solutions have a "Control Panel" or some other utility to manage my website?

Yes, Three Pixels Web Solutions features cPanel control panel. cPanel gives you access to domain registrations, SSL certificates, and other hosting account features. Our hosting accounts feature cPanel which is the industry leading control panel which provides a rich user interface where you can manage your web hosting account and resources.

Can I install software/scripts to my account?

Yes. You have complete control over all aspects of your account, including the installation of software. If you install software not included in your hosting plan, we cannot guarantee its functionality and it will not be supported by our technical support staff. However, because we offer support for Perl, PHP, MySQL, and other programming languages, you have very few limitations when it comes to which software you can install. Finally, Three Pixels Web Solutions is constantly adding new and exciting software applications that can be installed automatically through the control panel at any time

Can I upgrade my account if I need to?

Yes. You can upgrade your account at anytime. You will pay the difference between your current account and your new account. There are no extra fees involved in upgrading. You can upgrade your account by logging into our client area at https://3px.co.za/cleantarea/.

How do I upload files to my website?

Files may be transferred to a Web server via File Transport Protocol (FTP) or your account’s Web-based File Manager integrated into cPanel. An FTP tutorial is also available for beginner users who may not be familiar with FTP. We also provide a Web based File Manager to make it even easier for you to upload your files.

Will I have unlimited access to update and make changes to my pages?

You have unlimited access via FTP and the Web based File Manager 24/7. As such, you can create and maintain your Web pages any time when you want to.

How long does it take to set up a new account?

If you order your hosting through our secure client area, your account will be created instantly after paying for the services you ordered. Once an account is set up an activation notice will be sent to you via email including your account information. You can begin uploading files to your new website immediately. You will be given a temporary web address to access the site prior to the completion of either domain registration or domain transfer so you can start working with your account right away.

Can I use my account for commercial purposes?

Absolutely, yes, you can use your account to build and run your business, including e-commerce and other business critical application. We aim to provide an efficient and cost effective means of making your website available to a wide user base, and we encourage our clients to use this flexible medium to improve their businesses.

What domain extensions, or TLDs do you host?

Three Pixels Web Solutions can host any domain name. We aim to offer all TLDs available to our clients. New TLDs are added to our list of available domains as soon as possible. You can use your existing name servers to host any domain to our hosting if we do not offer that domain for purchase or transfer to us.

What domain extensions, or TLDs do you host?

Three Pixels Web Solutions can host any domain name. We aim to offer all TLDs available to our clients. New TLDs are added to our list of available domains as soon as possible. You can use your existing name servers to host any domain to our hosting if we do not offer that domain for purchase or transfer to us.

Contact Support for More...

Should you have any more questions about our shared hosting plans, please do not hesitate to contact our support team

VPS Hosting FAQs

What is Virtual Private Server (VPS) Hosting?

VPS Hosting utilizes a technology called Virtualization, to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of Dedicated server, without the additional cost.

What are the advantages of VPS Hosting?

With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU,RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

What kind of software can I install on my VPS package?

You will have full root access, so you may install any compatible software on your VPS package. However, any software that violates our Acceptable Usage Policy will not be allowed.

Can I install cPanel or Plesk on my VPS package?

Yes. We have automated installation process configured, so if you choose to buy cPanel for your VPS package, it will be automatically installed for you.

Can I upgrade between VPS plans?

Yes, you can upgrade your existing plan to a higher plan at any time.

Contact Support for More...

Should you have any more questions about our shared hosting plans, please do not hesitate to contact our support team